Concierge

About the Role

Our client seeks a knowledgeable and personable Concierge to provide unparalleled service to guests at their luxury hotel in Oxford . This role is dedicated to enhancing the guest experience by offering personalized recommendations and assistance with a wide range of services, from restaurant reservations and tour bookings to transportation arrangements and local insights. You will be the go-to person for guests seeking to make the most of their visit to this historic city. The ideal candidate possesses exceptional communication skills and a deep understanding of hospitality service.

Key Responsibilities

• Assist guests with making reservations for dining, entertainment, and local attractions.
• Provide expert recommendations on local activities, sights, and transportation options.
• Arrange transportation, event tickets, and other guest services as requested.
• Handle guest inquiries and requests efficiently, ensuring a high level of satisfaction.
• Maintain an up-to-date knowledge of hotel services, local events, and amenities.

Requirements

• Previous experience as a Concierge or in a similar guest-facing role within hospitality .
• Excellent knowledge of Oxford and its surrounding attractions.
• Strong interpersonal, communication, and organizational skills.
• A proactive approach to problem-solving and a passion for service excellence.
• Ability to multitask and remain composed in a fast-paced environment.

Benefits

• Competitive salary and potential for gratuities.
• Opportunities for professional development in the luxury hotel sector.
• Employee discounts on hotel services and dining.
• Work in an iconic location in the heart of Oxford .
• Be part of a prestigious hotel known for its outstanding guest service.