Concierge

About the Role

Our client is seeking a sophisticated and knowledgeable Concierge to provide exceptional service to guests at their prestigious establishment in Oxford . You will be the go-to person for guests, assisting with a wide range of requests, from restaurant reservations and transportation arrangements to local recommendations and event bookings. This role requires excellent interpersonal skills, extensive local knowledge, and a commitment to anticipating and exceeding guest expectations. Join a team dedicated to delivering unparalleled hospitality in the heart of this historic city, Oxfordshire .

Key Responsibilities

• Assist guests with various requests, including making reservations for dining, entertainment, and transport.
• Provide expert recommendations and information on local attractions, activities, and services.
• Handle guest inquiries, complaints, and special requests with efficiency and discretion.
• Liaise with external vendors and service providers to fulfill guest arrangements.
• Maintain an up-to-date knowledge of the city's offerings and events.
• Ensure all guest interactions are professional, courteous, and personalized.

Requirements

• Previous experience in a Concierge role or a similar guest-facing position in luxury hospitality.
• In-depth knowledge of Oxford and its surrounding areas.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask and manage requests efficiently under pressure.
• A polished and professional demeanor.
• Proficiency in relevant booking systems and general computer skills.

Benefits

• Competitive salary and potential for tips.
• Opportunities for professional development and specialized training.
• Staff discounts on hotel services and amenities.
• Work in a beautiful and historically rich Oxford location.
• Be part of a team focused on luxury guest experiences.