Concierge

About the Role

Our client is looking for a knowledgeable and personable Concierge to provide exceptional service to guests at their premier hotel in Bristol, South West England . As the first point of contact for many guest needs beyond check-in, you will be the go-to person for recommendations, bookings, and assistance with various requests. This role requires an individual with extensive local knowledge, excellent communication skills, and a genuine passion for ensuring guests have a memorable and seamless stay. You will be an ambassador for the hotel and the city.

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, tour bookings, transportation arrangements, and event ticketing.
• Provide expert recommendations on local attractions, dining, entertainment, and shopping.
• Maintain an up-to-date knowledge of hotel services, local events, and points of interest.
• Handle guest inquiries and concerns with professionalism, efficiency, and a friendly demeanor.
• Coordinate with other hotel departments to ensure guest requests are fulfilled promptly.
• Manage guest luggage and personal effects with care and discretion.

Requirements

• Proven experience as a Concierge or in a similar guest-facing hospitality role.
• Extensive knowledge of Bristol and surrounding areas, including attractions, dining, and cultural events.
• Exceptional interpersonal and communication skills, with fluency in English.
• A proactive and resourceful approach to problem-solving.
• Ability to multitask and remain calm under pressure.
• Excellent presentation and a professional demeanor.

Benefits

• Competitive salary reflecting your expertise and service skills.
• Opportunities to interact with a diverse international clientele.
• Access to employee benefits and hotel perks.
• A stimulating work environment where no two days are the same.
• Chance to be a key player in delivering outstanding guest experiences.