Concierge

About the Role

Our client is looking for a knowledgeable and personable Concierge to provide exceptional service to guests at a luxury hotel in Bristol . You will be the primary point of contact for guests, assisting them with a wide range of requests, from making dining reservations and arranging transportation to providing local recommendations and ensuring their stay is memorable. This role is crucial for delivering a high-touch guest experience and requires someone with outstanding communication skills, a passion for service, and an in-depth understanding of the local area and its offerings, ensuring every guest feels welcomed and well-cared for.

Key Responsibilities

• Assist guests with a wide variety of requests, including reservations, recommendations, and travel arrangements.
• Provide information about local attractions, events, and activities.
• Build and maintain relationships with local businesses, restaurants, and service providers.
• Ensure guest satisfaction by proactively addressing needs and anticipating requests.
• Manage guest inquiries and issues with efficiency and discretion.
• Maintain an up-to-date knowledge of hotel services and local happenings.

Requirements

• Previous experience in a Concierge or similar guest-facing role.
• Excellent knowledge of Bristol and surrounding areas.
• Outstanding interpersonal and communication skills.
• Strong problem-solving abilities and a proactive approach to guest service.
• Impeccable presentation and a professional demeanor.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive salary and opportunities for tips.
• Access to exclusive local event information.
• Employee discounts on hotel services and amenities.
• Opportunities for professional development and training.
• A rewarding role in a high-standard hospitality environment.