Concierge

About the Role

Our client is seeking a sophisticated and knowledgeable Concierge to join their luxury hotel team in Edinburgh . In this esteemed position, you will be the primary source of information and assistance for guests, anticipating their needs and arranging a wide array of services to ensure a seamless and enriching experience. Your expertise in local culture, dining, and entertainment will be paramount in curating bespoke itineraries and providing unparalleled service, upholding the hotel's reputation for excellence in Edinburgh .

Key Responsibilities

• Assist guests with a wide range of requests, including restaurant reservations, theatre bookings, and transportation arrangements.
• Provide expert recommendations and information on local attractions, activities, and events.
• Anticipate guest needs and proactively offer services to enhance their stay.
• Handle guest inquiries and issues with discretion, professionalism, and efficiency.
• Maintain an up-to-date knowledge of hotel services and local happenings.

Requirements

• Proven experience as a Concierge or in a similar guest-facing hospitality role.
• Exceptional knowledge of Edinburgh , its attractions, dining, and entertainment scene.
• Outstanding communication, interpersonal, and problem-solving skills.
• A polished, professional, and discreet demeanor.
• Fluency in additional languages is a plus.

Benefits

• Competitive salary and gratuities.
• Opportunity to work in a prestigious hotel setting.
• Professional development and training programs.
• Be part of a dedicated team providing exceptional service in the historic city of Edinburgh .
• Enhance guest experiences with your local expertise and personalized service.