Concierge

About the Role

Our client is looking for a polished and resourceful Concierge to provide exceptional service to guests at a premier hotel in Plymouth . You will be the first point of contact for guests, assisting with a wide range of requests, from making reservations and arranging transportation to providing local recommendations and information. This role requires a friendly demeanor, excellent communication skills, and a commitment to ensuring every guest has a comfortable and enjoyable stay. You will play a key role in enhancing the guest experience and upholding the hotel's reputation for outstanding hospitality in Plymouth .

Key Responsibilities

• Greet guests warmly and assist with inquiries and requests.
• Make reservations for dining, entertainment, and transportation.
• Provide recommendations and information about local attractions, activities, and services.
• Handle guest luggage, mail, and messages efficiently.
• Coordinate with various hotel departments and external service providers to fulfill guest needs.
• Maintain knowledge of hotel services, local area, and current events.

Requirements

• Previous experience in a guest-facing role, preferably in hospitality or customer service.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of the local area of Plymouth and surrounding attractions.
• Professional appearance and a friendly, welcoming attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in using reservation systems and standard office software.

Benefits

• Competitive hourly wage.
• Opportunity to work in a prestigious hotel environment.
• Staff benefits and potential for service charge distribution.
• Professional training and development opportunities.
• Be part of a dedicated team focused on guest satisfaction in beautiful Plymouth .