Consumer Support Specialist — AI-Savvy & Proactive (Remote)

Runway in London is hiring a consumer support specialist to answer creator questions about its video tools via email and chat, and to relay recurring issues to product and engineering. You’ll handle a high volume of tickets, escalate where needed, and contribute to knowledge bases and FAQs.

The role offers remote work within London with opportunities to impact product direction and customer satisfaction. You’ll use Notion, Slack, Zendesk and Google Workspace, bringing strong written

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