Contact and Scrutiny Officer

• Continuous professional development

Role Overview

The Office of the Police and Crime Commissioner (OPCC) for Avon and Somerset is recruiting a Contact and Scrutiny Officer to join its Scrutiny and Assurance Team. Based in Portishead with hybrid working, you will manage PCC enquiries and correspondence, provide excellent customer service to members of the public, and support the administration and coordination of the OPCC Volunteer Programme. This is a varied role requiring excellent communication, organisational skills and attention to detail.

Key Responsibilities

• Monitor and manage communications received through the PCC contact channels, including the PCC mailbox, telephone enquiries and correspondence from members of the public and stakeholders.
• Research and prepare high-quality, customer-focused responses to public enquiries, working with colleagues across the OPCC and wider policing and partnership organisations.
• Monitor and manage the OPCC Volunteer mailbox, responding to enquiries and ensuring volunteer requests and actions are progressed efficiently and effectively.
• Support the coordination and administration of OPCC Volunteer programmes, including volunteer communications, vetting and vetting renewals, record management, volunteer passes, meetings and events.
• Support the PCC in carrying out statutory responsibilities relating to volunteer programmes and oversight of the police complaints regime.
• Maintain accurate records and information management systems, ensuring compliance with information governance requirements and supporting the continuous improvement of contact management processes.

What we are looking for

You will have experience of working in a customer-focused environment and be able to demonstrate excellent communication, organisational and administrative skills. You will be confident dealing with members of the public, volunteers and stakeholders, handling sensitive information appropriately and making sound, risk-based judgments.

With strong attention to detail and the ability to manage a varied workload, you will be comfortable working independently while building positive relationships with colleagues, volunteers and partner organisations. Experience within local government, policing, the public sector or the voluntary sector would be advantageous.

What we can offer you

A package of financial, lifestyle and health benefits. Including:

• Flexible working
• Hybrid working approach
• Free onsite parking at Police HQ, Portishead
• Access to a gym at HQ for a minimal monthly subscription
• Continuous professional development
• Local Government Pension Scheme
• Wellness Initiatives
• Employee Assistance Programme
• Access to leisure and retail discounts

The Office of the Police and Crime Commissioner (OPCC) is run by a dedicated team who support the Police and Crime Commissioner (PCC). The role of the Police and Crime Commissioner (PCC) is to be the voice of local people in policing and to hold the Chief Constable to account. The aim of all PCCs is to ensure the delivery of an effective and efficient police service within their force area.

We are looking for someone that will embrace our purpose to lead improvement in efficiency and effectiveness of policing, victim support and criminal justice services on behalf of local people and our values of Openness, Partnership, Compassion and Courage.

Further details are included in the attached Role Profile.

Job Details

• Job Type: Full-time, Permanent
• Salary: £30,333.00- £37,020.00 per year
• Schedule: Flexible working will be considered
• Work Location: Hybrid / remote, based at Portishead, HQ
• Application deadline: 30/09/26
• Interview dates - week commencing 12/10/26

Please note that government plans are underway to transfer functions under the Police and Crime Commissioner (PCC) model to a Police and Crime Board in May 2028 as part of reforms introduced by the Police Reform Bill. Functions delivered by the Office of the Police and Crime Commissioner (OPCC) will still be required under the new model however the specific arrangements of this transfer are in their infancy and yet to be defined. These changes are intended to enable better join up with local services across Avon and Somerset.

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