Contract Management Specialist - ICT

Job Title: Contract Management Specialist - ICT Location: South Wales Police Headquarters, Bridgend, Wales Salary: £43,668 - £47,046 per annum Job Type: Full Time, Permanent Working Hours: 37 hours per week Closing Date: 11/11/2026 15:00 Are you looking for your next career step? Do you want to be a part of an Innovative Organisation? About Us: South Wales Police is the largest police force in Wales, serving a population of approximately 1.3 million people across an area of 2,117 square miles. We are dedicated to keeping our communities safe and secure, and we rely on cutting-edge technology to support our operations. As an ICT Contract Management Specialist, you will play a crucial role in ensuring the smooth functioning of our ICT infrastructure and providing technical assistance to our staff. We have recently invested heavily in our ICT department with exciting new projects and opportunities funded by significant investment. We are going through a period of significant growth and technological change, there has never been a better time to join!

The role

We are seeking an experienced IT Procurement/Contracts Management professional to join our busy ICT Department at South Wales Police. The successful candidate will report to the Businesses Services Manager and is responsible for areas of Business Management including procurement, contract management, and supplier relations. The role's purpose is to ensure the delivery of IT Commercial Services to support business and project delivery, internal customers, external agencies/partners, and suppliers, to pursue efficient and effective solutions in line with contracted service levels.

Responsibilities

• Ensure the delivery of high-quality IT Commercial and Procurement services to internal customers.
• Manage and coordinate Procurement, Contract and Supplier management processes.
• To lead the commercial relationship with key suppliers, ensuring that all commercial issues are negotiated effectively, and that best value is delivered from key contracts.
• Act as a point of contact for IT Contract-related issues and escalations
• Identify and implement improvements to Supplier delivery, Supply chains and Contracts.
• Monitor and report on Contact delivery performance against SLAs and KPIs and take appropriate action to resolve issues / improve services.
• Collaborate with other ICT teams to ensure that IT services align with business needs.

Requirements

• Must possess a relevant degree and/or hold other significant ICT or Business Management related qualifications or demonstrate relevant experience.
• Proven skills in managing and operating within agreed ICT Business Management processes at an organisation of comparative size, using a diverse range of technology-based services.
• Proven experience of increasing ICT efficiency, reducing risks, and improving performance through the implementation of IT business management.
• Must have a good understanding of Data Protection and Freedom of Information issues and be up to date with current legislation, policy, and procedures. Where you'll fit in: The ICT Contract Management Specialist sits within the Service Delivery section of the department. Reporting to the Business Services Manager, your areas of responsibility will include:
• ICT Service Management Systems, Software and Services
• ICT Stakeholder Relations Management,
• ICT Supplier Management
• ICT Procurement
• ICT Contracts Management This role will also provide cross-functional resilience within the ICT Business Support Unit. Benefits Include:
• Training and professional development opportunities
• Local Government Pension Scheme
• 24 days Annual Leave increasing to 29 days after 5 years employment.
• Flexible working dependant of duties
• Free on-site parking
• On site fitness centre and canteen
• Collaborative and supportive work environment.
• Cycle to work scheme.
• Wellness programmes
• SWP Diolch Vectis & Blue light Discount Card
• Opportunity to make a meaningful contribution to public safety and community well-being. Diversity, Equality & Inclusion: As a Force, we are committed to developing the overall structure of equality, diversity and inclusion across South Wales Police: in our workforce and in the services we provide. South Wales Police is an equal opportunities employer and is determined to attract, employ and support a workforce which is representative of the diverse society which it serves. The successful Candidate must be willing to undergo vetting to MVSC Vetting. Note: Due to the sensitive nature of the work performed by South Wales Police, all applicants will undergo a comprehensive background check as a part of the recruitment process. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: IT Business Management, ICT Procurement, ICT Procurement Contracts Manager, ICT Contracts Manager, ICT Procurement, IT Business Analyst may also be considered for this role