Contracts / Commercial Manager

Contracts & Commercial Manager – Retrofit Projects

Role Purpose

The Contracts & Commercial Manager – Retrofit Projects will lead the successful delivery of retrofit window and door installation projects across the public and private sectors.

The role is responsible for the commercial and operational performance of multiple contracts, ensuring projects are competitively tendered, delivered safely, completed to high quality standards and achieve agreed profitability, cash flow and customer satisfaction targets.

Working closely with senior management, the successful candidate will bring structure, best practice and commercial discipline to the retrofit operation, ensuring projects of all sizes are effectively planned, resourced and delivered while maintaining strong client relationships and identifying opportunities for sustainable growth.

Reporting Line

Reports directly to the Business Owner / Managing Director.

Key Responsibilities

• Lead the preparation, pricing and submission of competitive tenders, reviewing specifications, drawings, risks and commercial opportunities.

• Take overall responsibility for the delivery of multiple retrofit contracts from award through to completion, ensuring projects are delivered safely, on time, within budget and to agreed quality standards.

• Develop project programmes, resource plans and delivery phasing to maximise profitability and operational efficiency.

• Manage valuations, applications for payment, variations, cash flow, forecasting, commercial reporting and final accounts where applicable.

• Monitor contract profitability, margins and cost recovery, implementing corrective action where required.

• Build and maintain strong relationships with Local Authorities, Housing Associations, Main Contractors and other key stakeholders.

• Develop, manage and strengthen the supply chain, including manufacturers, material suppliers, subcontractors and installation teams.

• Ensure compliance with Health & Safety legislation, Building Regulations, quality standards and client-specific requirements.

• Manage customer and contractor portals, ensuring compliance documentation, certifications, RAMS, programme updates and project records are submitted accurately and on time.

• Regularly attend project sites to monitor progress, quality, programme adherence and Health & Safety compliance.

• Represent the business professionally at site meetings, client meetings and project inspections.

• Introduce and maintain best-practice project management, commercial controls and reporting procedures.

• Identify new business opportunities and future tender opportunities through established industry relationships and networks.

• Represent the business at client meetings, networking events and industry forums.

Experience & Knowledge

• Significant experience managing retrofit window and door contracts.

• Proven experience delivering projects directly for Local Authorities, Housing Associations and through Main Contractors.

• Strong tendering, estimating and bid submission experience.

• Excellent commercial awareness with a proven track record of improving profitability and cash performance.

• Experience managing multiple contracts simultaneously across varying project values.

• Strong knowledge of construction contracts, project delivery methodologies and compliance requirements.

• Experience in supply chain management and procurement.

• Experience working with customer and contractor portals.

• Established network within the retrofit, social housing or construction sectors.

• Existing relationships with manufacturers, suppliers, subcontractors and installation teams would be highly advantageous.

• Willingness to undertake regular site-based work and travel between project locations.

Personal Attributes

• Commercially driven with strong business acumen.

• Organised, proactive and solutions-focused.

• Strong leadership and communication skills.

• High attention to detail and commitment to quality.

• Ability to build and maintain long-term relationships with clients, suppliers and colleagues.

• Comfortable working in both office and site-based environments.

• Strong problem-solving and decision-making abilities.

• Ability to manage competing priorities and deadlines.

Success Measures

• Tender success rate.

• Contract profitability and gross margin.

• Cash flow and working capital performance.

• Projects delivered safely, on time and within budget.

• Customer satisfaction and repeat business.

• Supply chain performance.

• Continuous improvement in operational and commercial processes.

• Successful development of new business opportunities.

Salary & Benefits

Salary: Approximately £60,000 per annum

Additional package: Company car or car allowance, plus performance-related bonus.

Alternative Job Titles

• Head of Retrofit Projects

• Contracts Director – Retrofit

• Commercial Contracts Manager – Retrofit

• Head of Contracts & Retrofit Delivery

• Retrofit Operations & Commercial Manager