Contracts Officer

We are looking for an experienced and proactive Contracts Officer to join our Property Services team. Based at The Hive in Wembley there will be travel to other offices including Basingstoke, this is an exciting opportunity to play a key role in the operational delivery of technical servicing and maintenance contracts across our residential and non-residential portfolio.

As Contracts Officer, you will:

• Support the day-to-day operational management of servicing and maintenance contracts.
• Work closely with contractors and Property Services teams to ensure high standards of service delivery.
• Monitor contract performance and develop service improvement actions where required.
• Analyse, interpret and present Key Performance Indicator (KPI) reports to support operational decision-making.
• Manage works in progress (WIP), aged cases and high-profile repairs, ensuring performance targets are achieved.
• Act as a key point of escalation for contractors and internal stakeholders, mitigating risks and driving resolutions.
• Support the delivery of compliance and servicing programmes, ensuring contractual and statutory requirements are met.
• Oversee customer case management, ensuring timely communication and support for vulnerable customers.
• Lead on managing escalating operational issues and maintaining accurate audit trails and records.
• Coordinate contractor access arrangements to support compliance inspections and maintenance activities.
• Support operational meetings by preparing agendas, recording minutes and tracking actions.
• Maintain effective financial controls and ensure value for money across contracts.
• Promote safe working practices through robust contract management, auditing, and performance monitoring.

About You:

We're looking for someone who is passionate about delivering excellent services and has a strong understanding of contract and compliance management.

Essential Skills and Experience:

• Experience working in contractor management, contract administration, compliance, property services, or a similar environment.
• Knowledge and experience of compliance and/or mechanical and electrical (M&E) disciplines.
• Strong customer focus with a commitment to delivering excellent service.
• Excellent communication and stakeholder management skills.
• Strong analytical skills and experience working with performance data and reporting.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• High level of attention to detail and accuracy.
• Proficiency in Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to work independently and make informed decisions that support contract performance and service delivery.

Desirable:

• Experience working within social housing.
• Experience managing compliance programmes.
• Understanding of statutory compliance obligations within housing or property services.
• A recognised qualification, or working towards one, in a compliance-related discipline (such as gas, electrical, fire safety), contractor management, or project management.