Counter Assistant

Counter Assistant - Band 3
Location: Derry/Londonderry
Salary: £13.69 per hour
Hours: 37 hours per week
Duration: Temporary, Full-Time
Working Pattern: Monday - Friday, 9:00am - 5:00pm
Access NI: Basic clearance required

Application Deadline: 5pm 1st October

Apple Recruitment are currently recruiting for a Counter Assistant (Band 3) on behalf of a public sector organisation based at Derry/Londonderry

This is an excellent opportunity for an experienced administrator or customer service professional to provide a wide range of administrative support and act as an initial point of contact for customer queries, helping to ensure an effective and efficient service.

Key Duties

• Provide a wide range of general administrative support to the team.
• Act as an initial point of contact for customer queries and provide professional and efficient assistance.
• Respond to customer enquiries appropriately and ensure queries are dealt with in a timely manner.
• Undertake a range of administrative duties to support effective service delivery.
• Use Microsoft Office applications including Word, Outlook and Excel.
• Organise and prioritise your own workload to meet deadlines.
• Maintain accurate records and information as required.
• Work effectively as part of a busy team while also being able to undertake duties independently.
• Perform assigned duties and tasks in accordance with organisational procedures.
• Contribute to the ongoing improvement of service delivery.
• Work in accordance with NIHE values and support the organisation in meeting its obligations to staff and customers.
• Undertake other administrative duties consistent with the responsibilities of the post as required.

Essential Criteria

Applicants must meet the following:

Possess five GCSEs at Grade C or above, including Maths and English, or an equivalent Level 2 qualification.

• At least 2 years' administrative and/or customer service experience.
• Significant experience undertaking a range of general administrative duties within a busy team environment.
• Significant experience handling customer queries professionally and efficiently.
• Significant experience using Microsoft Office, including Word, Outlook and Excel.
• Demonstrable ability to prioritise your own workload and meet deadlines.
• Good communication and organisational skills.
• Ability to work effectively both independently and as part of a team.
• Intermediate IT proficiency.
• Candidates must have Basic Access NI clearance prior to taking up the appointment.

How to Apply

If you wish to apply or would like more information, please email your CV to Darcie at

Please ensure your CV is accurate and up to date, including your full employment history, qualifications and relevant administrative or customer service experience.

All details will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.