Credit Control Manager

Credit Control Manager (Hybrid) Glasgow £40,000

Flexible Working | Excellent Benefits | Great Office Culture

Are you an experienced Credit Control Manager who enjoys leading a team, improving processes and making a real impact?

I am recruiting on behalf of an established and growing business in Glasgow that is looking for a confident Credit Control Manager to take ownership of its Credit Control function.

This is a fantastic opportunity to join a successful business, manage an experienced team and have the autonomy to improve and streamline existing processes.

What's in it for you? ✨

• Hybrid working opportunity following probation
• 4pm finish on a Friday following probation (12:30pm on bank holiday weekends)
• Monthly fully paid staff lunch
• Performance based bonus
• Your birthday off
• Enhanced parental leave

The Role

Reporting to the Financial Controller, you will take responsibility for the day-to-day management and performance of the Credit Control function. You will:

• Lead, motivate and develop an experienced Credit Control team
• Manage team KPIs, SLAs and overall collection performance
• Implement effective debt collection strategies
• Monitor and reconcile complex customer accounts
• Identify opportunities to streamline and automate Credit Control processes
• Work closely with Finance to support cash flow forecasting
• Manage escalated accounts and complex customer queries
• Build strong relationships with customers and internal stakeholders
• Liaise with legal advisors, debt collection agencies and other third parties
• Produce Credit Control reports and present performance to senior management
• Manage direct debit reviews, rejected payments and associated customer communications
• Ensure processes remain compliant with relevant legislation and best practice

What I'm looking for

• Proven experience managing a Credit Control team
• Strong background within a fast paced, high volume Credit Control environment
• Confident people manager who can motivate, coach and develop a team
• Experience improving, streamlining or automating processes
• Strong account reconciliation skills
• Excellent communication and relationship management skills
• Confident dealing with escalated or complex accounts
• Strong Excel and general IT skills
• Highly organised with excellent attention to detail
• CICM qualification would be advantageous but is not essential

This is an excellent opportunity for an experienced Credit Control professional who wants more than just a standard management role. You will have the chance to lead an established team, influence how the function operates and drive genuine process improvements within a growing business.

Interested? Apply today or get in touch with me directly for a confidential conversation about the opportunity.

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