Credit Controller (contract to perm)

Credit Controller

• South Gloucester

• £30,000

• Hybrid (4 days in the office)

• 6 month contract initially, with strong possibility of a permanent role

A leading UK facilities services company based in South Gloucester is currently looking for an experienced Credit Controller to join its order to cash team as soon as possible on an initial 6 month contract. There is a strong possibility of the role turning into a permanent position should the successful candidate prove themselves. You will be tasked with an initial project of clearing a backlog of over £3 million in outstanding UK B2B debt, dealing with high volumes of accounts.

• Manage an allocated portfolio of customer accounts and ensure outstanding balances are actively monitored.

• Make a high volume of outbound calls to customers each day to chase outstanding invoices and overdue balances.

• Maintain a structured call schedule, prioritising accounts by value, age of debt, and risk profile.

• Engage professionally and confidently with accounts payable contacts, finance teams, and decision-makers.

• Follow up all calls with written confirmation of agreed payment dates and any dispute resolutions.

• Assist with bad debt identification.

• Identify and investigate unallocated or short payments, liaising with customers and internal teams to resolve discrepancies.

• Maintain up-to-date and accurate records of all payment activity within the collections system.

• Refer unresolved disputes to the query management team with supporting documentation, customer correspondence, invoice details, and call notes.

• Maintain regular communication with the query management team to monitor the progress and expected resolution date of open queries.

Experience required:

• Demonstrable experience of making high-volume outbound calls in a business-to-business (B2B) environment.

• Previous experience within a credit control, accounts receivable or sales ledger environment

• Strong numerical ability with excellent attention to detail.

• Confident, clear, and professional telephone manner.

• Ability to handle difficult conversations calmly and assertively while maintaining customer relationships.

• Proficiency in Microsoft Excel and experience using a finance or ERP system (e.g. Sage, SAP, Xero, or similar).

• Excellent organisational and time-management skills with the ability to manage a busy workload independently.

• Experience working to KPIs such as DSO targets, call volumes, or cash collection targets.

• Available on short notice