Crew Turnaround Coordinator

Crew Turnaround Coordinator - DHL Air (UK) Ltd

Working Hours: Permanent full-time position, 4 on, 4 off rotational shift pattern, working 16:00 to 02:30

Work Location: EMA Cargo West, East Midlands Airport, Derby, DE74 2TR

Salary: Competitive

DHL Air (UK) Ltd is the largest all-cargo air carrier in the UK, operating a fleet of B757-200, B767-300 & B777-200F aircraft on worldwide operations. Part of the DHL Express team with our headquarters at East Midlands Airport, we wish to enhance the team to deliver our customer promise of; Excellence, Simply Delivered.

We have an exciting opportunity for a highly self-motivated individual that is people and service focused. Someone who gets it right first time, shows passion in their work and has the “Can Do” spirit that made DHL world leading in Logistics.

We are seeking a dedicated individual to join our ground operations team as a DHK Crew Turnaround Coordinator. In this role, you will be responsible for coordinating and facilitating the efficient turnaround of crews for DHL Air (UK) flights. Your primary objective will be to ensure the smooth embarkation and disembarkation of aircraft, maintaining on-time performance and seamless crew transitions. This is a 24/7 coverage position that requires exceptional organisational, communication, and problem-solving skills.

Responsibilities

• Coordinate the timely and efficient transportation of DHK crews to and from aircraft.
• Collaborate closely with airline colleagues, ground handlers, and other relevant personnel to ensure seamless crew transitions.
• Monitor flight schedules and make necessary adjustments to accommodate changes or delays.
• Ensure compliance with all relevant regulations and documentation requirements.
• Address and resolve any issues or emergencies that may arise during the crew turnaround process.
• Maintain clear and effective communication channels with crew members and ground staff.
• Work collaboratively with other team members to optimise overall crew turnaround efficiency.
• Adhere to strict safety procedures and protocols at all times.

Requirements

• Previous experience in aviation or crew coordination roles is preferred.
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities.
• Ability to work effectively under pressure and in a fast-paced environment.
• Flexibility to work on a rotating shift schedule, including nights, weekends, and holidays.
• Valid driving license and clean driving record.
• Familiarity with aviation regulations and procedures is a plus.
• Adaptability to changing circumstances and ability to handle unexpected situations.
• Eligible for EMA Airside Pass

To be eligible for consideration, candidates must hold a valid right to work in the UK and be able to provide evidence of this during the recruitment process.

You’ll receive a competitive salary and access to a wide range of DHL benefits designed to support your wellbeing, development, and future. You’ll join a team where your contribution matters and where you can grow your career within a global, award winning organisation.

We will ensure that all our resourcing activities are fair, transparent and consistent. We want to ensure that the candidate experience is of the highest professional standard. The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Closing date: X August 2026

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