Customer Care Advisor: Empathy‑Driven Support & Access

Toynbee Hall in London invites applications for a Customer Care Representative. You will be the first friendly face or voice, handling debt, housing, benefits, and related enquiries with empathy and clear communication.

Training provided to manage sensitive conversations and connect clients to the right support services quickly. You will work across face-to-face, phone, and digital channels, using our CRM system and maintaining confidentiality.

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