Customer Care Agent - Portsmouth

About the Role

Our client is seeking a proactive and friendly Customer Care Agent to join their team, offering a remote working arrangement. This role is ideal for individuals passionate about providing outstanding customer experiences and resolving issues efficiently from their home base, supporting operations that are based near Portsmouth . You will be responsible for handling customer inquiries, offering solutions, and ensuring satisfaction across all touchpoints. This is a fantastic opportunity to work flexibly and contribute to a customer-centric organization.

Key Responsibilities

• Manage inbound customer calls, emails, and chat inquiries with a high degree of professionalism.
• Troubleshoot and resolve customer issues related to products and services effectively.
• Document all customer interactions and resolutions in the company's CRM system accurately.
• Provide guidance and support to customers, ensuring a positive and seamless experience.
• Collaborate with team members to share best practices and improve service standards.

Requirements

• Previous experience in a customer service or contact center role is beneficial.
• Excellent verbal and written communication skills, suitable for remote interaction.
• Proficiency with customer service software and tools.
• Strong organizational skills and the ability to manage workload independently.
• A dedicated home office setup with reliable internet connectivity.

Benefits

• Competitive annual salary of 25500 .
• Fully remote working opportunity, providing excellent work-life balance.
• Comprehensive training and ongoing skill development programs.
• Supportive team environment and regular virtual team engagement.
• Company pension and holiday entitlement.