Customer Care Lead

Customer Care Lead – Care at Home – AV2072A

Camden & Hampstead

Salary: £30,000–£35,000 per annum

Love People? Love Making a Difference?

Our client is looking for a friendly, confident and organised individual to help families access outstanding care at home while building strong relationships within the local community.

The Role

Meet customers and families to discuss their care needs. Guide new customers through consultations and onboarding. Deliver an exceptional customer experience. Build relationships with healthcare professionals, charities and local organisations. Develop referral networks and raise awareness of the service. This role is split approximately 50% customer experience and 50% community networking and new client generation.

About You

Warm, personable and professional. Confident building relationships and meeting new people. Organised, proactive and self-motivated. Passionate about helping others and delivering excellent service. This isn’t traditional sales — it’s about building trust, creating connections and helping more people receive outstanding care.

If you’re a natural people person who wants to make a real difference, we’d love to hear from you