Customer Care Manager

Customer Care Manager

Midhurst, West Sussex

Salary

Circa £55,000 total package

Employment Type

Permanent, hybrid

Job Overview

Customer Care Manager job in Midhurst for a residential developer working across two high-end listed building conversion developments. This permanent role is suited to an experienced customer care professional with construction knowledge, overseeing customer service from exchange through completion and the defects process while coordinating closely with sales, production, site teams and subcontractors.

Role & Responsibilities

• Manage customer communication from exchange through completion
• Coordinate customer care across two residential developments
• Complete quality inspections and monitor outstanding defects
• Maintain plot records using Fieldview and COINS
• Deliver home demonstrations and support customer handovers
• You will also attend build and sales meetings, coordinate subcontractors and support consistent presentation, construction and customer service standards.

Skills & Experience Required

• At least five years' relevant construction or customer care experience
• Practical knowledge of residential construction processes
• Previous team management experience
• Listed building experience is desirable
• Strong communication, organisation and problem-solving skills
• You will also need good financial awareness, knowledge of Health & Safety responsibilities, computer literacy across Word, Excel and email, and a clean driving licence. Housebuilding experience is advantageous but other relevant customer care management backgrounds will be considered.

Salary & Benefits

• Circa £55,000 total package
• £4,500 car allowance included
• Hybrid working after probation
• Regular attendance across both sites
• Long-term project continuity

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