Customer Delivery Assistant

Customer Delivery Assistant

Severn Beach

£12.81 per hour

7am starts

Job Purpose

As a Customer Delivery Assistant, you will support Delivery and Installation Drivers in providing a professional and efficient home delivery service. You will play a key role in ensuring customers receive their products safely, on time, and with exceptional customer service.

Key Responsibilities

• Assist with the delivery, installation and demonstration of products including white goods, televisions and cookers.

• Provide excellent customer service, keeping customers informed throughout the delivery process.

• Use handheld devices to accurately complete deliveries and obtain customer signatures.

• Communicate effectively with the transport team regarding delivery updates or issues.

• Handle products safely and follow all manual handling and health & safety procedures.

• Secure and manage vehicle loads using appropriate equipment.

• Work collaboratively with colleagues to ensure customer and business needs are met.

• Maintain professional standards and represent the company positively at all times.

• Complete any required training and keep knowledge up to date.

Skills & Experience

• Strong customer service and communication skills.

• Ability to work independently and as part of a team.

• Good problem-solving skills and ability to remain calm under pressure.

• Understanding of safe manual handling and health & safety practices.

• Reliable, flexible and professional approach to work.

• Will need to be fit as there is heavy lifting involved.

Please apply with your CV via the apply button