Customer Experience Associate

About the Role

Our client is actively seeking a dedicated Customer Experience Associate to join their growing team in Reading . This role is pivotal in enhancing the overall customer journey, from initial contact through to post-service follow-up. You will work closely with customers to ensure their needs are met and their experience is positive and seamless. This hybrid position offers a fantastic opportunity to work in a modern office setting with the flexibility to work from home, contributing to a dynamic and supportive work culture.

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Address and resolve customer inquiries and complaints effectively and efficiently.
• Gather customer feedback to identify areas for service improvement.
• Collaborate with cross-functional teams to ensure a consistent customer experience.
• Maintain detailed records of customer interactions and feedback in the designated systems.

Requirements

• Proven experience in customer service, hospitality, or a related field.
• Exceptional communication, interpersonal, and problem-solving skills.
• A passion for delivering outstanding customer experiences.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to thrive in a hybrid work environment, balancing office and remote tasks in Reading .

Benefits

• Competitive annual salary of £26,500.
• Flexible hybrid working arrangement.
• Comprehensive training and development programs.
• Opportunities for career growth and advancement.
• A positive and innovative work culture in Reading .