Customer Experience Associate

About the Role

Our client is seeking a passionate Customer Experience Associate to join their dynamic team in Portsmouth . This role is central to delivering outstanding customer interactions, ensuring every client feels valued and supported. You will be a key ambassador for the brand, handling inquiries, resolving issues, and contributing to a positive overall customer journey. This position offers a chance to grow in a fast-paced environment that prioritizes customer satisfaction, utilizing a hybrid work model that balances remote flexibility with in-office collaboration in Portsmouth .

Key Responsibilities

• Engage with customers across multiple channels to provide support and information.
• Resolve customer issues efficiently and empathetically, aiming for high satisfaction rates.
• Assist customers with product inquiries, order management, and account queries.
• Gather customer feedback and provide insights to improve service offerings.
• Collaborate with team members to achieve collective customer service goals.

Requirements

• Experience in a customer-facing role, such as customer service or retail.
• Exceptional communication and active listening skills.
• A positive attitude and a genuine desire to help customers.
• Ability to manage time effectively and multitask in a busy setting.
• Adaptability to a hybrid work schedule within the Portsmouth area.

Benefits

• An annual salary of £26,500 .
• Flexible hybrid working arrangements.
• Opportunities for training and career development.
• Access to employee wellness programs.
• A welcoming and supportive team atmosphere in Portsmouth .