Customer Experience Associate

About the Role

Our client is looking for an enthusiastic Customer Experience Associate to enhance their service delivery in Brighton . This hybrid role combines the flexibility of remote work with the collaborative spirit of our Brighton office. You will play a vital role in ensuring every customer interaction is positive, effective, and memorable. We are dedicated to fostering an environment where exceptional customer service is not just a goal, but a standard.

Key Responsibilities

• Engage with customers across multiple channels to provide support and gather feedback.
• Resolve customer inquiries and issues promptly and efficiently, ensuring satisfaction.
• Assist customers with product information, order tracking, and service-related questions.
• Identify trends in customer feedback and report them to management for service improvement.
• Maintain accurate customer records and interaction logs.

Requirements

• Previous experience in customer experience , customer service , or related field.
• Excellent communication skills, both written and verbal.
• Proficiency with CRM software and customer support platforms.
• A positive attitude and a passion for delivering outstanding customer service.
• Ability to adapt to a hybrid work schedule and collaborate effectively.

Benefits

• Competitive salary and performance-based incentives.
• Flexible hybrid working arrangements.
• Opportunities for professional development and training.
• Comprehensive health and dental coverage.
• A vibrant and supportive team culture in Brighton .