Customer Experience Associate

About the Role

Our client is seeking a vibrant and proactive Customer Experience Associate to join their team in Portsmouth . This role is dedicated to enhancing the overall customer journey, ensuring every interaction is positive and memorable. You will be instrumental in addressing customer needs, resolving inquiries, and providing support that builds lasting relationships. This hybrid position allows you to benefit from in-office collaboration while enjoying some remote work flexibility, fostering a dynamic and engaging work environment in the heart of Portsmouth .

Key Responsibilities

• Engage with customers across multiple channels to provide support and information.
• Resolve customer issues efficiently and effectively, aiming for first-contact resolution.
• Proactively identify customer needs and offer relevant solutions or services.
• Collect and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with team members to ensure a consistent and high-quality customer experience.

Requirements

• Previous experience in a customer service or client-facing role.
• Exceptional communication and interpersonal skills.
• A genuine passion for customer satisfaction and problem-solving.
• Familiarity with CRM systems and support tools.
• Ability to work effectively in a hybrid model, balancing office and remote duties.

Benefits

• Competitive starting salary.
• Hybrid working model for enhanced flexibility.
• Opportunities for career progression within the customer experience field.
• Team-focused environment with regular social events.
• Comprehensive benefits package including health and wellness programs.