Customer Fulfilment Manager

Our client is looking for a Customer Fulfilment Manager for a pioneering ethical food company. This is a really fantastic opportunity to join a friendly team with a passion for high-quality sustainable food. The role would suit someone with supply chain or logistics management experience who is proficient with Unleashed/Xero/Excel. Key responsibilities include:

• Manage outbound logistics with co-packers, warehouses, and 3PL partners to ensure reliable, cost-effective order fulfilment.
• Lead production and demand planning, ensuring stock levels match forecasted requirements.
• Oversee dispatch operations, shipping paperwork, and transport scheduling.
• Supervise invoicing and order fulfillment compliance with Fairtrade and Organic standards.
• Maintain accurate inventory data in Unleashed/Xero and issue weekly/monthly performance reports.
• Drive continuous improvement projects to boost efficiency and reduce costs.
• Develop strong relationships with customers, suppliers, and warehousing partners.
• Collaborate with the Supply Planning Manager to align material availability with production plans.
• Mentor and support team members, promoting best practice and process development.
• Part time (25 hrs across the week).
• Hybrid working (office in London).
• Salary £39 - 44k FTE DOE plus generous holiday allowance