Customer Relations Specialist

About the Role

Our client is looking for a dedicated Customer Relations Specialist to join their vibrant team in Bristol . You will be instrumental in fostering positive relationships with our clients, ensuring their needs are met and their experience with our company is exceptional. This role is key to client retention and satisfaction, contributing directly to our business growth. You will work in a dynamic, collaborative environment, benefiting from a flexible hybrid work arrangement that blends office-based teamwork with remote flexibility, playing an important role within the South West's commercial landscape.

Key Responsibilities

• Manage and nurture relationships with a portfolio of key clients.
• Address client inquiries, concerns, and feedback promptly and effectively.
• Develop strategies to improve client satisfaction and loyalty.
• Conduct regular check-ins and review meetings with clients.
• Collaborate with sales and support teams to ensure a cohesive client experience.
• Analyze client data to identify trends and opportunities for improvement.

Requirements

• Proven experience in customer relations , account management, or a similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Ability to build rapport and trust with clients.
• Proficiency in using CRM software and support tools.
• A proactive approach to problem-solving and client service.

Benefits

• Competitive salary with bonus opportunities.
• Flexible hybrid work model.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• A positive and team-oriented work culture in Bristol .