Customer Relationship Manager

As Customer Relationship Manager, you'll play a vital commercial role, connecting customers and public sector clients to deliver successful solutions that satisfy the needs of both parties.

In this fast-paced, complex environment, you'll manage incoming opportunities at pace, build trusted, long-term relationships, and balance competing priorities while remaining focused on delivering the right outcomes.

What’s in it for you?

⦁ Work hours: 9.00am – 5.00pm – 37.5 hours per week ⦁ Salary: £30,000 to £35,000, plus bonus ⦁ Hybrid working - 3 days in office, 2 days from home ⦁ 25 days holiday ⦁ Pension contribution ⦁ Training and career development opportunities

Customer Relationship Manager Responsibilities:

⦁ Build and maintain strong relationships with local authorities and customers across the UK, acting as a trusted partner and primary point of contact while developing an in-depth understanding of their priorities, requirements, and objectives ⦁ Respond to service enquiries with professionalism and commercial awareness, assessing requirements, identifying opportunities, and delivering tailored solutions that meet each parties needs ⦁ Proactively engage with placement teams to flag capacity, identify suitable opportunities, and coordinator solutions that deliver positive outcomes for all ⦁ Secure agreements in line with contractual frameworks, funding guidelines, and organisational procedures ⦁ Influence decision-making at all levels, confidently managing challenges, objections, and competing priorities with a consultative, solutions-focused approach ⦁ Identify opportunities for cross-regional collaboration and account development, working closely with internal team to maximise growth and commercial performance ⦁ Oversee your accounts, ensuring all activity progresses from initial enquiry through to successful delivery, acting as a point of contact throughout ⦁ Maintain accurate records, ensuring all information is accurate and compliant

Customer Relationship Manager Skills and Experience:

⦁ Proven experience in a customer relationship management, sales, or account management role. ⦁ Previous experience within recruitment would lend itself well as you'll be balancing competing priorities and managing multiple stakeholders demands ⦁ Demonstrates the confidence and capability to successfully manage multiple client accounts, building strong relationships while delivering a tailored, high-quality service to each account ⦁ Possesses the ability to thrive in a highly regulated environment, with current DBS clearance or willingness to undergo the appropriate checks. ⦁ Safeguarding knowledge would also be advantageous ⦁ Excellent communication and influencing skills, with the confidence to present ideas clearly, build credibility, and professionally handle any questions or objections ⦁ Exceptional organisational skills, with the ability to manage multiple priorities simultaneously, work proactively, and remain calm under pressure ⦁ Strong administrative and data management capabilities, with meticulous eye for detail, ensuring accuracy, consistency, and the ability to identify and resolve discrepancies