Customer Retention Advisor – Insurance

As an Insurance Renewals Advisor, you’ll handle inbound calls, support online sales, retain customers considering cancellation and identify opportunities to maximise renewals. You’ll deliver outstanding customer service while ensuring every interaction meets FCA regulatory and compliance standards.

What’s on Offer?

Salary: £25,700 salary, 24 days’ annual leave plus your birthday off, Pension, two charity volunteering days, group life assurance and a healthcare cash plan.

Location: 100% work from home / Remote

Working Hours: 37.5 hours per week, Monday–Friday, between 8am and 6pm on a rotating shift pattern, with some rota-based weekend work.

PLEASE NOTE: You must be able to start on the 23rd November so that you can be part of a 4-week onboarding / training program.

What We’re Looking For

Previous call centre experience is essential. Experience in sales, customer retention, insurance renewals or a target-driven customer service environment is highly desirable. You’ll be a confident communicator, resilient, organised and passionate about delivering excellent customer experiences.

Ready to Apply?

If you have experience in any of the following: Retention Advisor, Insurance Renewals Advisor, Policy Renewals Advisor, Customer Retention Advisor, Insurance Sales Advisor or Renewals Consultant, apply today!

Interested? CLICK APPLY and send through a CV for immediate consideration