Customer Service Administrator, Fixed term contract, part time

Customer Service Administrator, Fixed term contract, part time

Location: St Asaph, North Wales Salary: £19,100 (£28,737 pro rata), works out roughly £14.74 ph Hours: Part time (25h per week); flexible start/finish within core hours (e.g. 9-2, 10-3 etc) Type: Fixed term contract until Sept 2027 Additional: 25+ BH holidays, pension (matched 4%, salary sacrifice option), medicash health plan, life assurance scheme, additional holiday purchase scheme.

Role Purpose

To provide a single point of contact for supply-only customers, delivering responsive customer service, resolving queries, maintaining accurate information and providing regular reporting to support strong customer relationships and effective business operations.

Key Responsibilities

• Manage customer enquiries relating to orders, deliveries, proof of delivery, products, lead times, invoices, part deliveries and quality issues.
• Resolve customer issues promptly, managing complaints and identifying corrective and preventative actions.
• Build and maintain positive customer relationships through proactive communication, business updates and regular feedback.
• Produce and distribute weekly open-order and product lead-time reports for key customers and internal stakeholders.
• Create and maintain customer price lists, including contract pricing, annual increases and agreed special pricing.
• Support sales and account management teams with product codes, pricing, specialist product enquiries and escalated customer issues.
• Maintain accurate customer and distributor records within the CRM system, ensuring information is accessible to relevant internal teams.
• Communicate product changes and updates to customers and colleagues.
• Liaise with internal departments, including Returns, Sales, Finance, Customer Service and Warehouse, to resolve issues and improve service delivery.
• Identify opportunities to streamline processes, improve efficiency and enhance the customer experience.
• Gather customer feedback on delivery performance, equipment condition and overall satisfaction.

Essential Skills and Experience

• Experience in a customer service, account support or relationship management role.
• Strong written and verbal communication skills, with a professional and customer-focused approach.
• Good numerical and literacy skills.
• Competent in Microsoft Office applications.
• Ability to manage competing priorities, make decisions and work independently.
• A proactive, flexible and solutions-focused approach to problem-solving.
• Ability to build effective relationships with customers, suppliers and internal stakeholders.
• Familiarity with relevant business systems, CRM software and internal processes.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Russell Taylor will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us