Customer Service Administrator

Polish & English Speaking Customer Service Administrator, Bellshill, £13.00 per hour (PAYE) Hours: Monday to Friday, 9:00am–3:00pm

Benefits

• £13.00 per hour, plus holiday pay.

• Monday-to-Friday working pattern with weekends free.

• Workplace pension following successful completion of probation.

• Friendly and supportive team environment.

• Varied role offering opportunities to develop customer service and administrative skills.

Responsibilities

• Handle inbound and outbound customer calls in Polish and English.

• Process stationery orders for Polish-speaking customers using an internal database.

• Arrange collections and deliveries of PDQ/card payment machines for English-speaking customers.

• Deliver excellent customer service across various projects and campaigns.

• Maintain accurate customer records and order information.

• Complete general administrative duties and support additional projects as required.

Requirements

• Fluent spoken and written Polish and English.

• Previous customer service or call centre experience preferred, ideally one year.

• Strong communication and interpersonal skills.

• Good organisational skills and excellent attention to detail.

• Competent in Microsoft Excel and Word.

• Ability to adapt to different projects and customer needs.

• Positive attitude and ability to work effectively within a small team.

• Administrative experience is advantageous but not essential