Customer Service Administrator

What'S In It For You?

• Clear progression opportunities within a sales-focused environment
• Ongoing training and development to support your long-term career
• Supportive, close-knit team culture with regular feedback
• Opportunity to join a values-led, family-run business
• Onsite parking available

Must Have'S

• Confident communication skills and a professional approach
• Strong relationship-building skills and a customer-first mindset
• Excellent organisation and attention to detail
• Eagerness to learn, take ownership and show initiative
• Ability to manage multiple tasks in a fast-paced environment

Nice To Have'S

• Previous experience in customer service, sales support or account management
• Comfortable speaking with B2B customers and building rapport
• Experience using email, phone and basic office systems to support customers

So, What Will You Be Doing?

• Supporting the day-to-day management of customer accounts
• Building relationships with customers and providing excellent account support
• Handling customer communication via phone, email and meetings
• Working closely with internal teams to support smooth delivery of products
• Proactively checking in with customers and identifying further requirements

Helpful Extras

• Positive, proactive attitude with a willingness to pitch in where needed
• Strong teamwork skills and the confidence to ask questions when learning
• Good time management and the ability to prioritise effectively
• Professional written communication and phone manner