Customer Service Advisor - Parcel & Delivery Support

DPD UK in Derby is hiring a customer service advisor to support both internal and external customers regarding parcel collection or delivery. You will work closely with Drivers, Shift Managers and Operations Managers to identify issues, problem-solve, and take ownership of resolutions.

You’ll focus on answering queries about delivery status, supplying Proof of Delivery, investigating missing parcels, resolving disputes, and promoting company products and services to customers.

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