Customer Service Advisor - Retail

About the Role

Our client is seeking a dedicated Customer Service Advisor to join their team in Plymouth . This role is central to ensuring customer satisfaction, handling inquiries, processing returns, and providing support across various channels. You will be the primary point of contact for customers, resolving issues efficiently and maintaining a positive brand image. The ideal candidate possesses excellent communication skills, a patient demeanor, and a commitment to delivering outstanding service within a fast-paced retail support function.

Key Responsibilities

• Handle customer inquiries via phone, email, and in-person regarding products, orders, and services.
• Process customer returns, exchanges, and refunds accurately and efficiently.
• Resolve customer complaints and issues in a professional and timely manner.
• Provide product information and assistance to help customers make informed purchasing decisions.
• Maintain accurate customer records and update information in the CRM system.

Requirements

• Proven experience in a customer service or contact center role.
• Excellent communication, listening, and interpersonal skills.
• Proficiency in using customer relationship management (CRM) software and basic computer applications.
• Ability to remain calm and professional when dealing with challenging situations.
• Strong problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary and potential for performance-related bonuses.
• Hybrid working model offering flexibility.
• Comprehensive training and ongoing development opportunities.
• Employee discount on retail products.
• A supportive and customer-focused work environment.