Customer Service Advisor

About the Role

Our client is seeking a personable and dedicated Customer Service Advisor to join their vibrant team in Brighton . In this role, you will be the voice of the company, interacting with customers to resolve inquiries, provide information, and ensure a positive experience. Your commitment to exceptional service will be key to building customer loyalty and enhancing the brand's reputation. This is an office-based position, offering a dynamic and collaborative work environment in the heart of the city.

Key Responsibilities

• Handle customer queries through various channels including phone, email, and in-person.
• Provide accurate and detailed information regarding products, services, and promotions.
• Resolve customer issues efficiently and effectively, escalating when necessary.
• Process customer orders, payments, and account updates.
• Maintain clear and concise records of customer interactions.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent communication and active listening skills.
• Proficiency in using computer systems and customer databases.
• A positive attitude and a strong desire to help customers.
• Ability to work effectively in a team and meet performance targets.

Benefits

• Competitive starting salary.
• Comprehensive training programme.
• Opportunities for career progression within customer service.
• Friendly and energetic office atmosphere.
• Located conveniently in Brighton .