Customer Service Advisor

About the Role

Our client is seeking a proactive and friendly Customer Service Advisor to join their team based in Brighton . This role is vital for providing exceptional support to customers, addressing their inquiries, and resolving any issues they may encounter. You will be the voice of the company, ensuring every customer interaction is positive and efficient. This is an excellent opportunity for individuals passionate about customer satisfaction to develop their skills within a supportive and dynamic work environment in the heart of East Sussex .

Key Responsibilities

• Handle incoming customer calls and emails, providing accurate and timely information.
• Resolve customer queries and complaints effectively, aiming for first-contact resolution.
• Process customer orders, applications, and requests accurately.
• Maintain detailed records of customer interactions and account updates.
• Identify opportunities to upsell or cross-sell relevant products or services where appropriate.
• Collaborate with other departments to ensure a seamless customer experience.

Requirements

• Proven experience in a customer service or advisory role.
• Excellent communication and interpersonal skills, with a friendly and patient approach.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM systems and standard office software.
• Ability to work effectively within a team and manage time efficiently.
• A commitment to providing outstanding service in Brighton .

Benefits

• Competitive salary and potential for performance-based incentives.
• Opportunities for career progression within the company.
• Comprehensive training programs tailored to enhance customer service skills.
• A supportive and friendly office environment.
• Employee benefits package including pension contributions.