Customer Service Advisor

About the Role

Our client is seeking a dedicated and empathetic Customer Service Advisor to join their dynamic team in Leicester . This role is pivotal in ensuring customer satisfaction by providing exceptional support across various communication channels. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing information about products and services. This is an excellent opportunity for individuals passionate about customer care to contribute to a supportive and professional environment, where feedback is valued and professional development is encouraged, making a tangible difference in the customer experience.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems when necessary.
• Provide accurate information about products, services, and company policies to customers.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Identify customer needs and help them use specific features or services.
• Gather customer feedback and report it to the relevant departments for service improvement.

Requirements

• Proven experience in a customer service or similar role.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively in a team and individually.
• Familiarity with Leicester local services and amenities is a plus.

Benefits

• Competitive salary package and potential for performance-based bonuses.
• Opportunity to work in a hybrid model, balancing office and remote work.
• Comprehensive training and ongoing professional development opportunities.
• Generous holiday entitlement and company benefits.
• A positive and collaborative work environment focused on team success and customer satisfaction.