Customer Service Advisor

About the Role

Our client is seeking a dedicated and customer-focused Customer Service Advisor to join their dynamic team in Leicester . This role is crucial for maintaining high standards of customer satisfaction, acting as the primary point of contact for inquiries and issues. You will be an integral part of a supportive department, ensuring that every customer interaction is positive and efficient, contributing to the overall success and reputation of the company. This position offers a blend of in-office collaboration and remote flexibility, ideal for someone seeking a balanced work environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Process orders, forms, applications, and requests efficiently.
• Identify opportunities to upsell or cross-sell products and services where appropriate.

Requirements

• Proven experience in a customer service or helpdesk role.
• Excellent communication and interpersonal skills, with a friendly and patient demeanor.
• Proficiency in using CRM software and standard office applications.
• Strong problem-solving abilities and a commitment to customer satisfaction.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A minimum of GCSE level education or equivalent.

Benefits

• Competitive annual salary.
• Hybrid working model offering flexibility.
• Opportunities for professional development and career advancement.
• Pension scheme and employee assistance program.
• A vibrant and collaborative team atmosphere.