Customer Service Advisor

About the Role

Our client is looking for a professional and engaging Customer Service Advisor to join their team based in Belfast . In this role, you will be the primary point of contact for customers, delivering exceptional service and ensuring all inquiries and issues are handled with efficiency and care. You'll work within a collaborative office environment, contributing to a team that is committed to exceeding customer expectations. This is an excellent opportunity for individuals who are passionate about helping people and thrive in a supportive, service-oriented workplace.

Key Responsibilities

• Handle inbound customer calls, emails, and walk-in inquiries promptly and courteously.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain detailed records of customer interactions and transactions in the company's database.
• Assist with processing orders, returns, and other customer-related administrative tasks.
• Contribute to team goals by achieving individual performance metrics.

Requirements

• Previous experience in a customer service or similar client-facing role.
• Strong communication and interpersonal skills, with a friendly and professional demeanor.
• Proficiency in using computer systems and standard office software.
• Ability to remain calm and composed when dealing with difficult customers.
• Good organizational skills and attention to detail.
• Willingness to work as part of a dedicated team in an office setting.

Benefits

• Competitive salary package.
• Opportunity to work within a supportive team environment.
• Comprehensive on-the-job training.
• Pension scheme and holiday entitlement.
• Potential for career progression within the company.
• Convenient Belfast location.