Customer Service Advisor

About the Role

Our client is seeking a proactive and customer-focused Customer Service Advisor to join their team in Belfast . You will be responsible for handling a wide range of customer queries, providing information, and resolving issues to ensure a high level of customer satisfaction. This role is integral to maintaining the company's positive image and customer loyalty, offering a chance to develop your career in a dynamic and engaging environment. Working within a hybrid model, you'll balance office-based collaboration with remote flexibility, contributing to a supportive team culture.

Key Responsibilities

• Manage incoming customer communications across various channels (phone, email, social media).
• Provide accurate and helpful information regarding products, services, and policies.
• Resolve customer complaints and issues effectively, striving for first-contact resolution.
• Process customer requests, such as order updates, account changes, and returns.
• Contribute to customer service improvements by providing feedback on processes and customer needs.

Requirements

• Previous experience in a customer service or contact centre role.
• Excellent verbal and written communication skills.
• Proficiency in using customer service software and databases.
• A genuine passion for helping customers and resolving their problems.
• Ability to adapt to a hybrid work schedule and collaborate effectively in Belfast .

Benefits

• An annual salary of £24,000 .
• Flexible hybrid working arrangements.
• Opportunities for advancement within the customer service department.
• Employee assistance program and wellness initiatives.
• A positive and team-oriented work environment in Belfast .