Customer Service Advisor

Location: Brentwood Salary: £15 per hour Job Type: Temporary to Permanent Hours: 40 hours per week Working Pattern: Office-based

Our client, an established electrical services company based in Brentwood, is looking for a friendly, organised and customer-focused Customer Service Advisor to join their team. This is a temp-to-perm opportunity, offering the chance to secure a permanent position following a successful temporary period.

Role and responsibilities

• Answering incoming calls and responding to customer enquiries

• Booking and arranging customer appointments

• Liaising with engineers and internal teams

• Updating customers on job progress and appointment times

• Handling customer queries and resolving issues professionally

• Taking accurate messages and ensuring information is passed to the relevant team

• Updating internal systems and maintaining accurate customer records

• Providing general administrative support where required

Requirements

• Previous customer service or administration experience

• Excellent communication and interpersonal skills

• A professional and friendly telephone manner

• Good organisational skills and attention to detail

• The ability to remain calm and professional in a busy environment

• Good IT skills and confidence using computer systems

• A proactive and positive approach to work

Package

• £15 an hour

• 40 hours a week

• Permanent position available

• Long term opportunity with established business

• Immediate start available