Customer Service Advisor

About the Role

Our client is seeking a dedicated and empathetic Customer Service Advisor to join their dynamic team in Leicester . You will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. This role is crucial in maintaining our client's reputation for outstanding customer care and ensuring customer satisfaction. You'll work within a supportive environment that encourages professional growth and values your contribution to the team's success, acting as a key ambassador for the brand.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
• Provide comprehensive support, troubleshooting issues and offering solutions to customer problems.
• Document all customer interactions and transactions accurately in the CRM system.
• Escalate complex issues to senior team members or relevant departments when necessary.
• Identify customer needs and help customers use specific features of the services offered.
• Gather customer feedback and report any recurring issues or suggestions for service improvement.

Requirements

• Proven experience in a customer service or helpdesk role is preferred.
• Excellent communication skills, both written and verbal, with a friendly and professional tone.
• Strong problem-solving abilities and the capacity to handle challenging situations with patience.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask and manage time effectively in a busy environment.
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive annual salary.
• Opportunities for hybrid working arrangements for a better work-life balance.
• Comprehensive training programs and continuous professional development.
• Access to employee assistance programs and wellbeing resources.
• A friendly and collaborative team atmosphere in our Leicester office.