Customer Service Advisor

£12.71 per hour plus uncapped bonus

40 Hours per week

Monday to Friday (flexible between 8am-6pm) plus every third Saturday, 9am-5.30pm

Office based – At our iconic Bescot Headquarters

What you’ll be doing

• Working in the Service, Maintenance and Repair Team

• Handling calls from existing and prospective customers

• Discussing RAC's range of Service, Maintenance and Repair services, discussing the most appropriate options for the customer's needs

• Booking and scheduling appointments once services have been agreed

What we’re looking for

• Experience in delivering stand-out customer service under pressure (contact centre experience is helpful, but not essential)

• The ability to build trust quickly and communicate with confidence and clarity, especially in challenging situations

• Strong problem-solving skills and sound judgement under pressure

• Confidence using multiple systems and handling information accurately

• A proactive mindset - you take ownership and see things through