Open role
Customer Service Advisor
- Aggregated by CV-Library
- ST16, Whitgreave, Staffordshire
- Permanent
- Full Time
- £27,000 - £27,542 Per Annum
Job Description
We are currently recruiting for a Customer Service Advisor to work in the automotive industry in an exclusive showroom environment
The role will include
* Taking ownership of the customer and their vehicle from point of sale throughout its life to include aftersales and warranty.
* To understand work instructions from the Service Centre Manager / Operations Manager prior to customer arrival, then “meet and greet” and check in all service centre customers upon arrival at the dealership
* Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager
* Support SC/CSM manager with progressing jobs through the SC and communicating between the customers and Workshop Control
* To communicate and receive approval for any additional work required on vehicles being worked on.
* Liaise with Parts Department on orders and inform customers of availability for fitting.
* Answering all telephone calls when customer service advisor/administrator is busy.
* Responding to customer emails and messages
If you have customer service / administration experience in the automotive industry or have worked in similar role previously this role would be ideal
The working hours are Monday - Friday 8am-5pm and 1 in 3 Saturdays
The role will include
* Taking ownership of the customer and their vehicle from point of sale throughout its life to include aftersales and warranty.
* To understand work instructions from the Service Centre Manager / Operations Manager prior to customer arrival, then “meet and greet” and check in all service centre customers upon arrival at the dealership
* Qualify the customer in order to achieve accurate diagnostic information, and communicate any differences to SC Manager/Workshop Supervisors/CS Manager
* Support SC/CSM manager with progressing jobs through the SC and communicating between the customers and Workshop Control
* To communicate and receive approval for any additional work required on vehicles being worked on.
* Liaise with Parts Department on orders and inform customers of availability for fitting.
* Answering all telephone calls when customer service advisor/administrator is busy.
* Responding to customer emails and messages
If you have customer service / administration experience in the automotive industry or have worked in similar role previously this role would be ideal
The working hours are Monday - Friday 8am-5pm and 1 in 3 Saturdays