Customer Service Advisor

Customer Service Advisor/ Business Development Advisor Saffron Building Society is seeking a motivated and highly organised Customer Service Advisor/ Business Development Advisor to join their team in Saffron Walden, Essex , on a full‑time permanent basis.

Benefits

• Competitive Salary: Up to £28,000 per annum , depending on experience
• Holiday: 33 days holiday
• Pension: 5% employee contribution 8.5% employer contribution (subject to eligibility, T&Cs)
• Hybrid Working: Available after initial 6‑8 weeks.
• Employee Extras: Life assurance, income protection, flexible working, buy/sell holiday, mental health support, and more.

About the role

As a Customer Service Advisor/ Business Development Advisor , you will support our dedicated team by engaging with brokers and performing essential administrative tasks. This role is all about fostering relationships and enhancing the broker experience. This role is 35 hours per week, Monday Friday, hours to cover between 8.30 am 5.30 pm, with hybrid working.

Key Responsibilities

• Manage incoming telephone calls, emails, and LifeChat enquiries, prioritising broker support effectively.
• Assist brokers with product information, mortgage submissions, and navigation of the Saffron for Brokers website.
• Process new broker registrations within 24 hours to ensure a smooth onboarding experience.
• Promote the Society's products and services to enhance broker engagement and grow market share.
• Encourage high‑quality, right‑first‑time mortgage submissions to support efficient case processing.

About you

Excellent written and verbal communication skills, strong problem‑solving, decision‑making, and time management abilities. Customer‑focused, highly organised, and able to build and maintain effective relationships with mortgage intermediaries. Knowledge of the mortgage intermediary/broker sector and the UK mortgage regulatory framework is desirable. A commitment to delivering outstanding customer service, acting with integrity, and adhering to the individual conduct rules of the PRA and FCA is essential.

Why Saffron Building Society

At Saffron Building Society, we value our employees and provide a supportive, inclusive working environment. We pride ourselves on delivering excellent member experiences while fostering collaboration, diversity, and personal growth. We provide opportunities for professional development, competitive benefits, and a chance to make a meaningful impact in the lives of our customers. This is more than just a job; it is an opportunity to make a difference while developing your career within a values‑led organisation.

No recruitment agencies, please

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.

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