Customer Service Advisor

We have a new role as a Customer Service Advisor to join our clients retail centre in Grantham, this is a customer facing role dealing with people mainly face to face but also over the phone.

All you need to be applicable for this position is a passion for customer service, and at least 1 years’ experience dealing with customers F2F. Our client is offering an excellent salary, great benefits, full training, progression and even bonus!

Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00

Location: Grantham

Benefits for the Customer Service Advisor role:

• Staff discounts on servicing, tyres, and MOTs
• Full training provided
• 32 days holiday including Bank Holidays
• Extensive on-going training programme
• Career development: training and Company growth to boost career progression
• Bonus scheme up to £6,000 per year
• Life Insurance
• Employee Assistant Program
• Long service recognition, enhance maternity and paternity leave
• Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events

Job Responsibilities of a Customer Service Advisor

• Own the complete in-centre customer journey from arrival through to departure and future bookings
• Be honest with the customer about what services/products there vehicle needs
• Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team
• Deliver outstanding, consistent, and memorable service
• Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
• Maintain impeccable front-of-house standards at all times

What we need

• Proven experience in a customer-facing position
• Strong communication skills with the ability to explain technical information clearly and honestly (training provided)
• Ability to learn and retain detailed product knowledge (full training provided)
• Resilient, adaptable, and calm under pressure in a fast-paced retail environment
• Collaborative team player who supports colleagues and shares knowledge
• High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
• No driving licence required

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