Customer Service Advisor

Customer Service Advisor

Alderley Edge

£26, 500 + Bonus + Free Parking

Our client is seeking a customer focused individual to join their small team. This si a telephone based role and previous telephone based customer service experience would be an advantage.

Customer Service Advisor Duties

• Maintaining a high level of customer satisfaction.

• Dealing with inbound and outbound calls

• Acknowledging and responding to customer queries promptly.

• Processing customer applications.

• Understanding our business, to help with queries.

• Using various channels to communicate with customers.

• Working as part of a team.

• Be able to communicate with other departments in the business.

• Uploading data to customer files.

• Maintain a positive, empathetic, and professional attitude towards customers and teammates always.

• Maintaining confidentiality and abiding by all regulatory requirements.

• Going above and beyond for customers.

Customer Service Advisor Requirements

• Previous experience in customer service

• Previous experience of the Financial Services sector would be an advanatage

• Excellent telephone manner

• Must live within a sensible commuting distance of Alderley Edge