Customer Service Advisor

About the Role

Our client is looking for a friendly and professional Customer Service Advisor to join their team, serving customers both in-store and remotely in Stoke-on-Trent . You will be the first point of contact for customers, providing information, resolving issues, and ensuring a positive experience with the brand. This role requires excellent communication skills and a genuine desire to help people. It's a great opportunity for an empathetic individual looking to build a career in customer relations within the retail sector in Staffordshire , with the flexibility of a hybrid working arrangement.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels in a timely and professional manner.
• Provide accurate information about products, services, and store policies.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Process customer orders, returns, and exchanges efficiently.
• Contribute to a positive and supportive team environment, sharing best practices.

Requirements

• Previous experience in a customer service or contact centre role.
• Excellent communication, listening, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving skills and a customer-centric approach.
• Proficiency in using computer systems and relevant software applications.

Benefits

• Competitive salary and performance incentives.
• Comprehensive training program for all new hires.
• Hybrid working model offering a blend of in-office and remote work.
• Employee discounts on store merchandise.
• Positive and team-oriented work culture in Stoke-on-Trent .