Customer Service & Operations Assistant

Our client are looking for a friendly, organised and enthusiastic person to join their team in Wellingborough as a Customer Service & Operations Assistant.

You’ll receive full training on their products, systems and processes, with the opportunity to develop your responsibilities as you gain experience.

You’ll work across customer service and day-to-day business operations, helping make sure their customers receive a great level of service while supporting the team with stock and supply-chain administration.

Your main responsibilities will include:

• Responding to customer enquiries by email and telephone

• Helping customers with product information, troubleshooting and general questions

• Managing warranty enquiries and claims from start to finish

• Arranging replacement products or parts where required

• Keeping accurate records of customer enquiries and warranty cases

• Learning their product range so you can confidently advise customers

• Assisting with stock management and monitoring inventory levels

• Helping coordinate incoming stock and deliveries

• Liaising with warehouses, suppliers and other members of the team

• Updating stock information and internal systems

• Supporting the wider team with general administration and day-to-day tasks

Person Specification

You don’t need previous experience — we can teach you the role. What matters most is that you are:

• Friendly, confident and comfortable communicating with customers

• Reliable and willing to learn

• Organised with good attention to detail

• Comfortable using computers and learning new systems

• Able to write clear and professional emails

• Happy to ask questions and take responsibility for tasks

• Able to work as part of a small team

• Positive and keen to develop your skills

Basic knowledge of Microsoft Office, particularly Outlook and Excel, would be useful but is not essential.

Hours: Monday to Friday 8:00am – 16:30pm

Salary: £25-27,000 per annum depending on age and experience

Benefits: 20 days + Bank Holidays as well as closed between Christmas and New Year as gifted holiday