Customer Service & Sales Advisor - Mobile

Customer Service & Sales Advisor | Larbert, Falkirk | £26,520 basic + uncapped bonus | Start Monday 2 November

Love helping people and happy to make a sale when it's the right thing for the customer? We're recruiting Customer Service & Sales Advisors for a contact centre in Larbert, looking after customers of one of the UK's best-known mobile networks. Full paid training, permanent from day one.

What you'll be doing

As a Customer Service & Sales Advisor you'll handle inbound calls from pay-as-you-go mobile customers who can't top up. You fix the problem first. Then, where it genuinely suits them, you move them onto a flexible monthly plan.

• Sorting out pay-as-you-go top-up problems quickly and properly

• Asking the right questions to find out how each customer uses their phone

• Recommending a monthly plan where it's a better fit

• Working across several systems while keeping customer service first

• Working towards customer service and sales targets

Who we're looking for

No minimum experience is needed. Customer service, retail, a phone shop, telesales, hospitality, or any job with a sales target is a great background for this Customer Service & Sales Advisor role.

• Friendly, patient and confident on the phone

• Comfortable with sales targets

• Good with technology

• Available to start on Monday 2 November

What you get

• £26,520 basic salary, paid monthly

• Uncapped bonus, currently averaging around £350 a month, with top performers earning up to £1,000 a month (averages, not a guarantee)

• Full paid training, a supported nesting period and ongoing coaching

• Staff discounts on broadband, mobile and TV, including family and friends deals

Hours and location

40 hours a week, 5 days out of 7, Monday to Sunday, between 8am and 9pm on a rotating rota, with shifts released at least four weeks ahead. Fully on site at Central Business Park, Larbert. Easy to reach from Falkirk, Stenhousemuir, Denny, Grangemouth, Stirling and Cumbernauld.

The process

A quick call with us, a short screening call, a role play and an online assessment. We'll prepare you for every step. Offers are subject to a DBS check, a credit check and references.

The class starts on Monday 2 November, so apply today and we'll call you back the same day