Customer Service & Sales Practitioner Apprentice

Introduction

Jaspers are offering one candidate the opportunity to join a new and exciting business who are taking the catering world by storm. If you are someone who is looking to join a growing team and to develop all areas of Admin, customer service which will include some sales and marketing.

About the Employer

Jasper's is a network of kitchens which provides catering for businesses all over the UK. The role will be base at our HQ office working closely with the directors learning about the business.

What You'll Do

• Answer telephone calls, helping where possible and transfer calls internally
• Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
• Assist with customer enquiries
• To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales
• Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery is maintained
• Use of the email and telephone system, to speak to customers and other members of staff
• Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly
• Selling products to customers profitably by determining their needs and requirements either from the items displayed or by promoting goods from brochures or the internet
• Accurately processing customer orders
• Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner
• Managing customer relations and driving new business through both warm and cold sales calls

Training Outcome

• Full-time employment or progression to a Level 3 Customer Service apprenticeship

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Initiative
• Confident Telephone manner

Qualifications

• Desired - GCSE - English & maths - 4 - 9

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: 30 hours per week.Monday - Thursday, 9.00am - 5.00pm.

Expected Duration: 1 Year 2 Months

Training Provider: JUNIPER TRAINING LIMITED

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